Couponing My Way To The Islands!

Friday, April 8, 2011

~Kroger's New Coupon Policy~

This is a BIG deal if you are a couponer! PLEASE read all the way to the bottom and take action! Let them know that you are NOT HAPPY and this is a game changer for you and you family. Act fast!

Here's the deal. I emailed Kroger Corporate offices last week requesting the new coupon information regarding our local Kroger store. They confirmed they got the email, but never responded. Today, I called them and was told that they are "way behind on their emails". Hmmm. Then I asked if she could email me the current coupon policy and I was told "We can't do that anymore...It is up to interpretation by the individual store manager." Okie dokie! I've never heard of a corporation not being able to give out their policy before. Moving on...

Next step was to call my local Kroger and see if the store manager was planning to change the policy. The associate I spoke to said that "The policy will change and they are just waiting on word from Kroger Corporate as to when!" I then told her that the corporate office told me it was only the Houston area stores and that the rest of the stores got to choose if they wanted to change per the store manager. She told me that was not the case! They are just waiting on word as to when they will stop double/triple coupons.

She said as of today, the Dallas area Kroger stores will continue with the double/triple policy. However, you are no longer able to stack a paper coupon with a digital (ecoupon). If you have loaded an electronic coupon to your Kroger Plus card, then the digital coupon will apply before the manufacturer paper coupon. A digital coupon cannot be removed from a transaction once redeemed.

Go HERE to leave a comment on the Kroger website. I encourage you to explain that you only started shopping at Kroger because of the double/triple policy. Explain how disappointed you are and that they will lose your business by doing so. If enough of us write in, it may just make a difference. Remember if you don't write in, don't complain about it. If everyone complains, but doesn't make their voice is pointless complaining. Sorry this is so long, I just wanted to give you all the details.


1 comment:

Liz said...

Thanks for the info! I sent my email off for sure! This is so frustrating! Hopefully they lose enough sales that they will bring it back asap!!